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Refund policy

At CampingConversation, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please read our refund policy below to understand how we handle returns and refunds:

1. Eligibility for Refunds

  • Returns: Items can be returned within 30 days from the date of delivery for a full refund, as long as they are in their original condition. This means unused, unwashed, and undamaged, with all original tags and packaging intact.
  • Exclusions: Some products, including personalized or custom items, gift cards, and sale/clearance items, are not eligible for return or refund.
  • Defective or Damaged Items: If your item arrives damaged or defective, you are eligible for a refund or replacement. Please contact us within 7 days of receiving the damaged item.

2. How to Initiate a Return

  • To begin the return process, please contact our customer service team at datdomains@gmail.com Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
  • We will provide you with a Return Authorization Number (RA) and further instructions on how to return the item.

3. Return Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Free Return Shipping: If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping costs.
  • Shipping Fees: Original shipping charges are non-refundable, except in cases of defective or incorrect items.

4. Refund Process

  • Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method.
  • Please allow 5-7 business days for the refund to appear on your account, depending on your bank or payment processor.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired item.
  • Exchanges can be processed by contacting customer service and following the return process outlined above.

6. Refunds for Sale Items

  • Refunds for items purchased during a sale or clearance may be subject to special terms and conditions. Sale and clearance items are usually non-refundable, except if they are defective or damaged.

7. Late or Missing Refunds

  • If you haven’t received your refund after the stated processing time, first check with your bank or credit card company as there may be a delay in posting.
  • If you’ve done that and still haven’t received your refund, please contact us at datdomains@gmail.com for further assistance.

8. Customer Service

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us at datdomains@gmail.com. We’re here to help and will do our best to resolve any concerns quickly.

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